Our Mission


The Metropole Hotel and Spa Events Office Mission statement.

Our aim is to be the best provider of conference facilities in Wales. From your first contact with us we will address your individual needs in a welcoming, flexible and professional manner so that you can relax safe in the knowledge that we will take care of every detail, leaving you free to concentrate on your event.

We will specifically provide:

  • A personal interest in your event so that all arrangements and planning will be covered by our conference office in accordance with your specific requirements.
  • A dedicated hotel contact to meet and greet you, direct you to your meeting room(s), re-confirm your event details and cover all housekeeping and emergency procedures.
  • A professional approach at all times ensuring that all equipment is in proper working order, all food and beverages served at agreed times, and any changes on the day are dealt with promptly and efficiently.
  • A follow up call to check that the event went as you had planned and that you were happy with the service we provided.

Our Conference and Events Team are available Monday to Friday 0900 - 1700
and can be contacted via telephone direct 01597 828590 or 01597 828539
or by completing the enquiry form

June 2017 - Thank you for everything last night it was so much better than anyone could ever expect. The food, service, hall, everything was amazing! And please pass on my thanks to the staff that was there last night, they were so helpful and friendly.

June 2017A massive thank you for looking after us so well during our training day with you on Saturday your staff were absolutely fantastic very attentive and friendly.

June 2017 - I would like to express my grateful thanks to you and your entire team for the very professional support in ensuring that our 18th Wales Conference was deemed to have been a huge success. Congratulations to Chef for a delicious dinner on the Thursday evening,the standard of your catering overall was of the highest quality.


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Visit Wales 4 star rating AA 4 star rating        Classic British Hotels member    Welsh Rarebits member    Historic Hotels of Europe member    Cambrian Mountain Initiative | Tourism Ambassador Visit Wales Walkers WelcomeVisit Wales Cyclists WelcomeVisit Wales Gold Award 2017