Our Mission


The Metropole Hotel and Spa Events Office Mission statement.

Our aim is to be the best provider of conference facilities in Wales. From your first contact with us we will address your individual needs in a welcoming, flexible and professional manner so that you can relax safe in the knowledge that we will take care of every detail, leaving you free to concentrate on your event.

We will specifically provide:

  • A personal interest in your event so that all arrangements and planning will be covered by our conference office in accordance with your specific requirements.
  • A dedicated hotel contact to meet and greet you, direct you to your meeting room(s), re-confirm your event details and cover all housekeeping and emergency procedures.
  • A professional approach at all times ensuring that all equipment is in proper working order, all food and beverages served at agreed times, and any changes on the day are dealt with promptly and efficiently.
  • A follow up call to check that the event went as you had planned and that you were happy with the service we provided.


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