Group Travel at The Metropole

Winner of Best Accommodation For Groups Award, Mid Wales Tourism Awards 2019/20

THE METROPOLE HOTEL AND SPA IS LOCATED IN THE BEAUTIFUL SPA TOWN OF LLANDRINDOD WELLS IN THE HEART OF WALES.

Built by the great-great-grandmother of the present managing director in 1897, the hotel has been run by the family for 5 generations. Renowned for its’ warm and friendly atmosphere, comfortable accommodation, relaxing spa and superb cuisine, The Metropole hotel is an ideal base for staying in mid wales.

The Metropole Hotel and Spa is perfect for groups.

We are an independent family owned and run hotel with the owners living on site. Long serving staff popular with regular and new customers, so expect a warm and friendly welcome and along with our fresh Welsh air and local soft and clear water, the perfect recipe for a relaxing stay. When staying with us you receive complimentary use of The Rock Spa with gym, swimming pool, spa bath, sauna, steam room and whirlpool for all residents

Car Parking – Free 150 spaces.  Plenty of room for coaches (CCTV)
Staff on reception 24/7 and porter service

Friendly and helpful sales office team; Adele and Greg with over 40 years’ experience. With 12 event rooms we can offer groups plenty of space for entertainment.

The Experience

We can help put together itinerary ideas for your trip with extensive knowledge of the area. We can arrange a local Welsh Choir and we work with many local businesses; Jenny Phillips, Manager at Elan Valley Estate who can arrange guided tours around the 6 spectacular reservoirs covering the 46,000 acre estate. Paul and Victoria Humpherston at The Hall at Abbey-Cwm-Hir featured regularly on television and star attraction during the festive period. Many other attractions locally; Hay-on-Wye, Brecon Cathedral, Judge’s Lodgings.

Accommodation

Bedrooms – 100+ ensuite, TV, tea making facilities, bath/shower, room service. We have a wide selection of single, double and twin bedrooms ranging from Classic, Wheelchair access, Superior through to luxury tower suites.

Dining

Award winning cuisine with extensive options changing each night offering a three course, 5 choices each and tea/coffee. Dietary requirements catered and adaptable times.
Table layouts to suit; 2,4,6 guests per table or larger to fit in with your group.

We live by our mission statement!

The Metropole Hotel and Spa will be the best hotel for groups in Wales and the best holiday hotel in Mid Wales. Anticipating the requirements of our customers whilst satisfying them in an efficient and friendly manner to the benefit of all concerned.

TO OUR GUESTS…
•   The best possible value for money
•   Comfortable accommodation in attractive surroundings
•   Good food in a relaxed atmosphere
•   Excellent service from friendly, well trained staff
•   Extensive and well maintained leisure facilities
•   Opportunity to have their comments and opinions heard
•   Prompt handling of any complaints

TO OUR STAFF…
•   Training for every job at every level
•   Encouragement to develop within the job
•   Good working conditions
•   Fair remuneration
•   Opportunity to present ideas which could improve the company’s performance

TO THE COMMUNITY…
•   Preservation of our heritage
•   Preservation of the environment
•   Avoidance of waste and pollution

Group Feedback

We always look forward to receiving feedback to read and share with all the staff, management and directors. With our improvements made to our upgraded evening menu offering more choices and changing every night. Minimum 1 night entertainment now included on our 4 night tour operator packages.

 

July 2017

A wonderful experience made more so by the helpful and positive approach of the staff. Attention to details and prompt service, together with the quality was top rate. I brought a party of 51 for 7 days and without exception all were full satisfied with the service they received. What a refreshing change to have staff who care and really do want to help.

HOWARD TAYLOR, BOWLS LEICESTERSHIRE, JULY 2017

December 2016

We have been sending coach groups to the Metropole Hotel in Llandrindod Wells for many years; some as part of our own tour programme and some private groups. We have always received a very warm welcome and excellent service throughout our stay. The bedrooms are very comfortable, the food is delicious and the staff are very friendly.

JANET, BLAKES COACHES – NEW YEAR BREAK PACKAGE 2016

Bibby’s of Ingleton are regular visitors to the Metropole Hotel & Spa in Llandrindod Wells, a top quality hotel providing everything you need for a relaxing break. From the moment you arrive the welcoming atmosphere is very present and the superb accommodation and facilities enhance your experience.
As a coach holiday provider your top priorities when choosing your accommodation are a warm welcoming hotel, friendly staff, good food and a high standard of accommodation. The Metropole certainly meets these standards.

ANDY MOTTRAM, BIBBY’S OF INGLETON LTD – CHRISTMAS PACKAGE 2016

October 2016

We would like to express our sincere thanks to all at the Metropole from owner and management through to waiting staff for the welcome and high level of service provided for the Autumn Leaves event. Many of the participants commented on the service and motoring friendly nature of the Hotel. As persons who frequent the Hotel a number of times during the year with Welsh Association of Motor Clubs various functions it is a refreshing change to be able to see the same staff year on year many of whom we have watched take more senior positions which is a credit to the Hotel Owners and long may it all continue

AUTUMN LEAVES CAR GROUP – OCTOBER 2016

September 2016

I write to say thank you for a truly memorable weekend.

All of our guests enthused about the friendliness of all the staff in all areas of the hotel. Nothing was a problem for them.We have been coming to the Metropole for several years now and we must say the food in the restaurant was the best yet. A credit to your Chef and his hard working staff.The restaurant staff were first class and it was lovely to meet your son Jay.

Thank you for our lovely rooms. They were so comfortable after our windy and damp experiences on the golf course.

Once again many thanks for a great weekend

CARNE PARTY – SEPTEMBER 2016

I am writing to thank everyone at the Metropole for making our stay so successful and enjoyable. The hotel was really excellent and you provided us with splendid rooms and good food. We are particularly grateful for the fine evening meal served in the Ballroom on Sunday and for the packed lunches.

Very many thanks to everyone involved; You have a fantastic staff!

NORFOLK & NORWICH ARCHAEOLOGICAL SOCIETY – SEPTEMBER 2016

We had a great weekend, everyone enjoyed it and though the food, room & service were excellent.

HARDISTY PARTY – SEPTEMBER 2016

May 2016

On behalf of Dewhirst Coaches I wish to express our thanks for making our recent  stay at the Metropole Hotel a great success. The feedback we received from the group was that  hotel exceeded their expectations, the rooms very comfortable, the food terrific and the staff could not have been more helpful.

Coach parking is also excellent.

Once again thank you for making our tour a great success and we would not hesitate to use the hotel again.

LYNN DEWHIRST – MAY 2016