In Room Concierge and
Guest Information Directory

Dear Guest, here is some information while you are here with us. We hope you enjoy your stay! To dial Reception either: 513 to speak to one of our receptionists who will be happy to help you with your enquiries.

Bedroom Information

WiFi

There is no password for the Wifi. Please select the Metropole Hotel Wifi and your device will connect.

Central Heating

Every bedroom has its own heating controls; it is a white box on the wall (normally by your bedroom door or your bed). It has an ON  OFF switch, and a dial if turned clockwise it will increase the temperature in the room. Please allow the radiators time to warm up, normally takes about 15-20 mins. The towel rail and the heating will come on together; the panel on the heating control is not a screen it is solar panel, so please do not think the heating is not working if you don’t see anything on the thermostat.

Books and Magazines

We have a selection of magazines at the top of the stairwell on the first floor by main reception; we also have a bookcase that can be found on the 1st floor on the back staircase by the entrance to the restaurant. If you need any assistance finding the bookcase, please ask at reception.

Iron and Laundry Facilities

If you would like to request an iron and ironing board please call reception.

If you require any laundry washing please also dial reception, a laundry bag and tariff can be found in your dressing table drawer.

Luggage Assistance

Our team of staff are here to help 24 hours of the day, so if you need any assistance with luggage or you wish to store it please call reception so we can arrange it for you.

Newspapers

If you would like to order a newspaper for the morning, please call reception.

Room Service

Please contact reception team and they will be able to assist.

Bedroom Safe

All of our bedrooms have a safe in the room.

• Enter a four-digit code of your choice, followed by #
• Lock the door following the instructions and repeat this process to unlock it.
• If you require any other assistance with the safe, please dial reception.

Wake up Call

If you require a wake up call, please call reception.

Televisions

If you require any help regarding our TV sets, please call reception and we can send a porter to you for assistance.

Water 

The tap water available in the bedrooms is drinkable and fresh from the Elan Valley dams, but if you would like to request bottled water, this can be obtained free of charge from our reception desk.

Trouser Press

• To use the trouser press;
• Pull the levers on each side of the trouser press towards you, this will open the press
• Place the folded trousers into the press, push the board back and close by pushing the levers down
• Turn the timer switch to a maximum of 30 minutes and you should see a red light go on
• When the timer has finished the red light will switch off
• Pull the two levers up towards you again to re-open the trouser press
• Take the trousers out
• Close the trouser press by pushing the board back and close by pushing the levers down.

Food & Beverage

We have two dining areas at the Metropole, the Brasserie and the Radnor Miles restaurant.

Spencer’s Brasserie

The Brasserie is more informal offering a range of hot and cold dishes, freshly cut sandwiches homemade soup and mixed salads. If you would like to book a table you can either contact reception or with the Bar and Brasserie team themselves. Check for opening times here.

The Radnor Miles

Evening Meals: The Radnor Miles restaurant is open every night from 6:30 pm, we offer a three course dinner, with an alternating menu each night. If you would like to have a look at the menu or book, please call or visit reception.

Breakfast: Also served in the Radnor Miles restaurant situated at the back of the hotel near the car park.
Breakfast times:

• Monday-Friday: 7:30-9:30
• Saturday: 7:30-10:00
• Sunday: 8:00-10:00

Room Service Breakfast

We also offer a room service breakfast, offering a continental breakfast from 5:00am and a full cooked breakfast from when the restaurant opens. A £5.00 tray charge per person, for a room service breakfast. If you would like this service just give reception a call, to order.

Packed Lunches

Our food and beverage team can also offer you a packed lunch with a list of sandwich filings. Pre-order forms are available at reception. We do request you pre-order the night/day before.

Dietary Requirements and Allergens

There is always a selection of vegetarian vegan options and our duty managers are happy to accommodate and discuss any dietary requirements.

Please tell a member of staff before ordering if you have a food allergy or intolerance.

THE ROCK SPA

Our spa is open 7 days a week from 06.00 – 22.00 (Last entry 21.30) with an adult-only period from 19.30-22.00.
Please note that there is NO lifeguard in attendance of the pool. An adult must accompany children under 16
Extension number for The Rock Spa is 557.

Spa facilities

The Rock Spa is situated in the corner of the hotel, in a Victorian style conservatory and consists of:

• 54” heating kidney swimming pool
• Whirlpool
• Gym
• Steam room
• Sauna Room
• Tanning booth (chargeable facility)

Treatments

We also offer a wide variety of treatments by our professionally trained therapists.

Changing Facilities

Situated at the spa and towels are provides free of charge, you do not need to take towels from your room. In addition, lockers are free of charge, no change needed!

Important Information

Fire

Please familiarise yourself with the location of fire exits during the daylight hours, and make your way to the assembly points at the front and rear of the hotel. The point at the front is the ballroom and one at the back is just outside the back door by the steps.

Fire alarms are tested every Friday morning at 11:00 am.

Valuables

The Metropole cannot accept responsibility for loss of valuables unless deposited at reception and a receipt obtained. The conditions of the hotel proprietor’s act of 1956 covering liability apply.

Environmental Policy

The Directors, Managers and staff of the Metropole Hotel recognise and accept that the activities involved in running the business have an impact on the environment. In an effort to minimise these effects the hotel is committed to a policy of sound and responsible environmental management, leading to a sustainable use of resources and optimal management of waste.

Therefore, the hotel undertakes that it will: Ensure that all employees, at all levels, are aware of the potential environmental effects of their activities and the benefits of improved environmental performance, and will provide specific environmental training to this effect. Further information is available here.

Things to Do

We have many leaflets and information about things to do in the local area, if you ask the receptionist they will able to get a map or directions to anywhere. We have information on local tourist attractions, the local area itself and walks to go on, fishing spots and drives in and around the area.

We have more information about other attractions locally at reception; please do not hesitate to ask!

Elan Valley Estate

One of the best tourist attractions locally is The Elan valley, only a short drive from the hotel (25 mins approx.). It is a beautiful destination either to walk or to drive around.

The Big Pit

Further afield but a great day out is the Big pit, (approx. 1 hour and 20 mins). This is a FREE tourist attraction and mining experience, which is thoroughly enjoyable you receive a guided tour of a coalmine and there are other exhibits to explore!

The Judge’s Lodging

Step into the 1870’s at the award-winning Judge’s Lodging to see how the world looked to the Victorian judges, their servants and guests! Lit by only oil and gas lamps, wander through the judge’s private apartments. This is an audio tour, eavesdropping on stories from the building’s inhabitants.

• Open 10th April-30th June 10am-4pm Wed-Sat
• 1st July-30th September 10:30am-5pm Tues-Sun
• 1st October- 2nd November 10:30am-4pm Wed-Sat
• Closed from 3rd November Until Spring.

Gigrin Farm

A 200-acre family-run working farm, now famous for our Red Kite Feeding Centre. Hundreds of Red Kites feed here every day. It is a truly breath-taking spectacle.

The Red Kite Centre is located in the most beautiful countryside, in the heart of Mid Wales, overlooking both the Wye and Elan Valleys, and just half a mile from the market town of Rhayader. They have general hides for you to watch from, as well as photographic hides, both of which are just a few metres away from where the Red Kites are fed.

There is a coffee shop gift shop, a picnic site, and farm trail.

Feeding is at 2pm from last Sunday of October and, 3pm from the last Sunday in March.

Vale of Rheidol Railway

The Vale of Rheidol Railway re-creates the Edwardian spirit of adventure. Step aboard one of our restored steam trains for a stunning journey along the Rheidol Valley.

Since opening in 1902, millions have enjoyed the scenic trip through the ancient woodlands to Devil’s Bridge, home of the famous waterfalls. See the countryside change as you travel through wide open fields and meadows, woodland and rugged mountain scenery. The narrow track gauge allows the railway to follow the contours of the terrain with many sharp curves and steep gradients which add to the railway’s charm. You can jump aboard at Devils bridge or Aberystwyth.

Please ask at reception for train times etc.

Devil’s Bridge

Ff you do not fancy a train journey you can also drive to Devils Bridge. Devils Bridge Falls is a world-famous tourist attraction in the heart of the Cambrian Mountains and 12 miles from the seaside town of Aberystwyth. These unique waterfalls have attracted many thousands of visitors since the 18th century, including William Wordsworth who wrote about the “Torrent at the Devil’s Bridge”. Today, the Falls Nature Trail provides a unique opportunity to see this great natural feature in the Rheidol Gorge.
There are two walks to choose from:

Nature Trail, Waterfalls 3 Bridges
This walk takes minimum of 45 minutes.
Difficult walk. 675 steep uneven natural stone steps.

Punchbowl 3 Bridges
This walk takes 10 minutes or so.
Moderate walk. 300 slate steps

The Waterfalls and Punchbowl are open all year.

Refreshments and food are available from the Hafod Hotel opposite the exit to the waterfalls walk.

If you have a non-urgent query regarding your stay, you can email our reception team and they will respond as soon as possible.