Spa Information

NAV

How to Spa

We’re not a fan of rules and really want you to have the best time. So we have a few tips below to help us all get on.
 

Advisory Medical Information
The Rock Spa treatment rooms and relaxation areas are for 16 years  and up only as this is an adult only facility. In order for us to advise you on the correct treatments, could you please advise us of any pre-existing medical conditions that may affect your treatment options at the time of booking. If you think you may be pregnant, are pregnant or are breast feeding, could you please let us know, as there are some treatments that are best avoided during these times. We advise the heat and hydrotherapy experiences not be used by guests under 16, during pregnancy or under medical supervision of any kind.
 

Arrival Time
To ensure you receive your valuable treatment time and receive your full treatment benefits, please allow at least 20 minutes to check in prior to your appointment. Due to our strict booking system, in the event that you may turn up late for your treatment, we will only be able to offer the remaining treatment time, but may still charge the full price of the treatment.
 

How to Spa
Please bring as little valuables as possible.  The Rock Spa is  not liable for any loss or damage to such items. We politely request that you respect the right of other guests by switching all mobile phones to silent and refraining from smoking during your visit.
 

Gift Vouchers

Our team will be delighted to assist you in purchasing the perfect gift. Spa gift vouchers  are available online.
 

Cancellation Policy

Treatments
A 25% non refundable deposit is required to guarantee your reservation.
If you need to cancel your booking or re-schedule ,we ask for 48 hours notice. Any cancellations made after this time will be charged at 50% of the full rate. Cancellations within 24 hours will be charged at the full rate.
 

Packages
A 25% non refundable deposit is required to guarantee your reservation. 7 days notice to re-schedule a Spa Package to avoid a 100% charge.

Failure to arrive will result in a 100% charge.
 

Privacy Statement

Introduction
Rock Spa respects your privacy and are committed to protecting the personal information that you share with us while browsing this website. Thus, we have prepared this short statement to inform you of the guidelines that we follow to ensure that the information you choose to share with us is private and protected.
 

Browsing the website
You can browse our website without giving us any information about yourself. This means that, unless you voluntarily and knowingly provide us with personal data, we will not know your name, your e-mail address, or any other information identifiable to you.
 

Providing us with your Personal Data
Certain features on our website require that you provide us with personal data. For example, you will be asked to provide your email address in order to receive our newsletter and special offers. Providing us with this information is voluntary, and is only recommended if you wish to have access to those features. At any time you may remove your email address by opting to unsubscribe using Unsubscribe. This can be found on any of our promotional emails.
 

Protecting your Personal Data
Rock Spa treats any data that you voluntarily provide us with as confidential. Your personal data is stored in our secure database, which is intended for use only by our company and which is monitored on a regular basis to prevent intrusion or loss of data. We do not allow third parties to access any of your personal data that we have stored.
 

How to Contact Us
If you have any questions or concerns relating to this privacy statement or privacy concerns in general, please email info@metropole.co.uk
 

Terms and Conditions

VAT
All prices where applicable are inclusive of VAT at Standard Rate. Where changes to tax occur outside our control, price will be amended accordingly.
 

Spa & Hotel Property
All items in the Spa & Hotel remain the property of The Rock Spa & The Metropole Hotel The Rock Spa and The Metropole Hotel reserve the right to charge guests after departure for items removed during the stay (For example – but not limited to – bathrobes, towelling, items in rooms/treatment rooms and around the property).
 

Early departure
Guests who leave The Metropole or The Rock Spa before the departure date specified on their booking confirmation will not be entitled to a refund for the unused part of their booked stay. They may also be charged a cancellation fee for the unused portion of their stay.
 

Valuables
We cannot accept responsibility for the safety of your personal belongings (including – without limitation – money or valuables) of any kind during your stay or your day package. If you do bring these items to The Rock Spa we strongly recommend that they are covered by your own insurance policy.
 

Liability
(a) Save as set out at (b) below, (i) we accept no liability to you or your party for any indirect or consequential losses suffered by your or your party (howsoever caused), or loss or damage to you or your party’s personal property, during your stay at The Rock Spa or in connection with your booking, and (ii) our entire liability to you or your party in connection with your booking and stay is limited to twice the total amount of booking fees received by you in connection with your booking. (b) Nothing in these terms and conditions shall limit or exclude our liability to you or your party for (i) death or personal injury resulting from our negligence, (ii) fraudulent misrepresentation, or (ii) any liability which cannot be excluded by law. Your statutory rights are unaffected.
 

Force Majeure
We shall not be liable for any delay or non-performance of our obligations under this agreement to the extent that the performance is interrupted or prevented by any act or omission beyond our reasonable control.
 

Miscellaneous
If any provision of these Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the contract, and the validity and enforceability of the other provisions of the contract shall not be affected.

A person who is not a party to the agreed booking shall not have any rights under or in connection with it.

These Terms and Conditions and any dispute or claim arising out of or in connection with it (including any non-contractual claims or disputes) shall be governed by and construed in accordance with the laws of England and Wales and the parties irrevocably submit to the exclusive jurisdiction of the English courts.

By accessing this website you agree to be bound by these terms and conditions. Rock Spa reserve the right to vary or amend these terms and conditions at any time. This website is provided on an “as is” and “as available” basis without any representation or endorsement.

Although we will use reasonable endeavours to verify the accuracy of the information in this web site, Rock Spa does not make any warranties, express or implied, in relation to its accuracy. Furthermore, Rock Spa cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements featured on this website should they find such alterations necessary. You acknowledge and agree that the material and content contained within this website is made available for your own personal non-commercial use only and that you may not copy or otherwise use the material for any other purpose. You further acknowledge and agree that all rights, the material and content of this website are owned by or licensed to Rock Spa. You undertake not to copy, store, distribute or alter any part of this website without the prior written permission of The Rock Spa or in accordance with the Copyright, Designs and Patents Act 1988. “The Rock Spa ” is a trading name of Metropole Hotel Ltd

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