Group Feedback


We alway look forward to receiving feedback to read and share with all the staff, management and directors. With our improvements made to our upgraded evening menu offering more choices and changing every night. Minimum 1 night entertainment now included on our 4 night tour operator packages.

A wonderful experience made more so by the helpful and positive approach of the staff. Attention to details and prompt service, together with the quality was top rate. I brought a party of 51 for 7 days and without exception all were full satisfied with the service they received. What a refreshing change to have staff who care and really do want to help.

Howard Taylor, Bowls Leicestershire, July 2017

We have been sending coach groups to the Metropole Hotel in Llandrindod Wells for many years; some as part of our own tour programme and some private groups. We have always received a very warm welcome and excellent service throughout our stay. The bedrooms are very comfortable, the food is delicious and the staff are very friendly.

Janet, Blakes Coaches - New Year Break Package 2016

Bibby’s of Ingleton are regular visitors to the Metropole Hotel & Spa in Llandrindod Wells, a top quality hotel providing everything you need for a relaxing break. From the moment you arrive the welcoming atmosphere is very present and the superb accommodation and facilities enhance your experience.
As a coach holiday provider your top priorities when choosing your accommodation are a warm welcoming hotel, friendly staff, good food and a high standard of accommodation. The Metropole certainly meets these standards.

Andy Mottram, Bibby's of Ingleton LTD - Christmas Package 2016

• We would like to express our sincere thanks to all at the Metropole from owner and management through to waiting staff for the welcome and high level of service provided for the Autumn Leaves event. Many of the participants commented on the service and motoring friendly nature of the Hotel. As persons who frequent the Hotel a number of times during the year with Welsh Association of Motor Clubs various functions it is a refreshing change to be able to see the same staff year on year many of whom we have watched take more senior positions which is a credit to the Hotel Owners and long may it all continue

Autumn Leaves Car Group – October 2016

• I write to say thank you for a truly memorable weekend.

All of our guests enthused about the friendliness of all the staff in all areas of the hotel. Nothing was a problem for them.We have been coming to the Metropole for several years now and we must say the food in the restaurant was the best yet. A credit to your Chef and his hard working staff.The restaurant staff were first class and it was lovely to meet your son Jay.

Thank you for our lovely rooms. They were so comfortable after our windy and damp experiences on the golf course.

Once again many thanks for a great weekend

Carne Party – September 2016

I am writing to thank everyone at the Metropole for making our stay so successful and enjoyable. The hotel was really excellent and you provided us with splendid rooms and good food. We are particularly grateful for the fine evening meal served in the Ballroom on Sunday and for the packed lunches.

Very many thanks to everyone involved; You have a fantastic staff!

Norfolk & Norwich Archaeological Society – September 2016

• We had a great weekend, everyone enjoyed it and though the food, room & service were excellent.

Hardisty Party – September 2016

• On behalf of Dewhirst Coaches I wish to express our thanks for making our recent  stay at the Metropole Hotel a great success. The feedback we received from the group was that  hotel exceeded their expectations, the rooms very comfortable, the food terrific and the staff could not have been more helpful.

Coach parking is also excellent.

Once again thank you for making our tour a great success and we would not hesitate to use the hotel again.

Lynn Dewhirst – May 2016


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