Accessibility Statement

Accessibility Statement

The Metropole has been providing hospitality to elderly guests and those with specific needs for over 100 years. During this time society and individuals expectations have changed enormously and at The Metropole we have always tried to match these expectations. In a Victorian building which was completed in 1906 this has not always been easy, however, I feel that we have now made the hotel accessible to all whilst retaining its wonderful character. Justin Baird-Murray

We request that anyone wishing to make an enquiry or booking informs us of any special needs that they may have in order for us to meet any personal requirements.

On Arrival at The Metropole Hotel

Our Car Park is at the rear of the Hotel accessed off Beaufort Road.
The Car Park is flat and level
Four Disabled Bays are available by a side entrance to the hotel
There is an Automatic Door from the Car Park into the Hotel.
A lift will take you from car park level to the main body of the Hotel. Lift width 1100 mm
You may park at the front entrance of the hotel to drop off luggage or passengers
A porterage service is available for help with luggage
If arriving by train we can order a taxi for guests with advance notice

Checking In

Once inside the hotel there is access to reception on ground floor with no steps or ramps
The reception desk may be too high for those in a wheel chair, if this is the case an alternative table is provided
We do not have a hearing loop at reception

The Ground Floor

Most of the ground floor is on one level, including the bar, reception, lounges, dining room and most meeting rooms
The bar may be too high for those in a wheel chair, if this is the case a waiter service will be offered
Lounges and corridors on the ground floor are well lit with good colour contrast
Both the ground floor and the David Spencer Suite have toilet facilities for those with specific needs.

Bedrooms

3 lifts run to all floors. The lifts do not have audio but it does have raised buttons. Only one lift is suitable for wheelchair users and this does service all floors. Lift width 900mm
A banister runs all the way up the stairs to each floor on the right hand side of the stairs
Corridors have good colour contrast and are well lit
Bedrooms are on 4 floors. These floors do contain stairs to some rooms therefore please make clear at the time of your reservation that you would require level access to your bedroom.
Bedroom lighting is of different light levels
Non-feather or synthetic pillows are available on request
Bathroom Stools are available upon request for use in a shower
The fire alarm is audio only however systems have been put in place to ensure the safe exit of all guests in the case of an emergency. If you have any concerns on this issue our Duty Manager will be pleased to talk to you about these procedures.
There are two fully accessible bedrooms near the main lift with en-suite facilities for wheelchair users.

The Dining Room

Most diets can be catered for by prior arrangement
A table near the door in the dining room can be arranged for easy access
Chairs are non fixed in the dining room
Chairs with arms are available in the dining room on request.
A large print menu is available on request.

Spa

Stannah wheelchair lift gives access down 5 stairs
Private fully equipped changing facilities with w.c. for wheel chair users
Flat access into sauna and steam room.

Other Information

The hotel has one wheel chair, and with prior notice, can obtain a further wheelchair to be on site
Guide dogs are welcome
Reception is manned 24 hours a day
Room service is available to any guests wishing to have meals in their rooms
The hotel has no signs or literature in Braille

Training

All Directors, Managers, Head of Department and many front of House staff attended a training Course entitled, ‘Getting it Right! Providing a service of equality.’ The course aims were to:

Increase general awareness by exploring the attitudes and behaviour that impact on society’s perceptions of disabled people.
Give a deeper understanding of the barriers that prevent disabled people from receiving a service of equality
Improve communication skills thereby enhancing customer care.
Raise awareness of the Disability Discrimination Act 1995 and in particular the duties imposed on service providers.

This course has enabled us to incorporate into our own induction and training programme greater awareness and skills for providing hospitality to any guest with specific needs.

Signed: Justin Baird-Murray
Position: Managing Director
Date: 5th Jan 2015

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