Accessibility Statement

The Metropole has been providing hospitality to elderly guests and those with specific needs for over 100 years. During this time society and individuals expectations have changed enormously and at The Metropole we have always tried to match these expectations. In a Victorian building which was completed in 1906 this has not always been easy, however, I feel that we have now made the hotel accessible to all whilst retaining its wonderful character. Justin Baird-Murray

We request that anyone wishing to make an enquiry or booking informs us of any special needs that they may have in order for us to meet any personal requirements.

On Arrival at The Metropole Hotel

  • Our Car Park is at the rear of the Hotel accessed off Beaufort Road.
  • The Car Park is flat and level
  • Four Disabled Bays are available by a side entrance to the hotel
  • There is an Automatic Door from the Car Park into the Hotel.
  • A lift will take you from car park level to the main body of the Hotel. Lift width 1100 mm
  • You may park at the front entrance of the hotel to drop off luggage or passengers
  • A porterage service is available for help with luggage
  • If arriving by train we can order a taxi for guests with advance notice

Checking In

  • Once inside the hotel there is access to reception on ground floor with no steps or ramps
  • The reception desk may be too high for those in a wheel chair, if this is the case an alternative table is provided
  • We do not have a hearing loop at reception

The Ground Floor

  • Most of the ground floor is on one level, including the bar, reception, lounges, dining room and most meeting rooms
  • The bar may be too high for those in a wheel chair, if this is the case a waiter service will be offered
  • Lounges and corridors on the ground floor are well lit with good colour contrast
  • Both the ground floor and the David Spencer Suite have toilet facilities for those with specific needs.

Bedrooms

  • 3 lifts run to all floors. The lifts do not have audio but it does have raised buttons. Only one lift is suitable for wheelchair users and this does service all floors. Lift width 900mm
  • A banister runs all the way up the stairs to each floor on the right hand side of the stairs
  • Corridors have good colour contrast and are well lit
  • Bedrooms are on 4 floors. These floors do contain stairs to some rooms therefore please make clear at the time of your reservation that you would require level access to your bedroom.
  • Bedroom lighting is of different light levels
  • Non-feather or synthetic pillows are available on request
  • A raised toilet seat is available upon request
  • Bathroom Stools are available upon request for use in a shower
  • The fire alarm is audio only however systems have been put in place to ensure the safe exit of all guests in the case of an emergency. If you have any concerns on this issue our Duty Manager will be pleased to talk to you about these procedures.
  • There are two fully accessible bedrooms near the main lift with en-suite facilities for wheelchair users.

The Dining Room

  • Most diets can be catered for by prior arrangement
  • A table near the door in the dining room can be arranged for easy access
  • Chairs are non fixed in the dining room
  • Chairs with arms are available in the dining room on request.
  • A large print menu is available on request.

Spa

  • Stannah wheelchair lift gives access down 5 stairs
  • Private fully equipped changing facilities with w.c. for wheel chair users
  • Flat access into sauna and steam room.

Other Information

  • The hotel has one wheel chair, and with prior notice, can obtain a further wheelchair to be on site
  • Guide dogs are welcome
  • Reception is manned 24 hours a day
  • Room service is available to any guests wishing to have meals in their rooms
  • The hotel has no signs or literature in Braille

Training

All Directors, Managers, Head of Department and many front of House staff attended a training Course entitled, ‘Getting it Right! Providing a service of equality.’ The course aims were to:

  1. Increase general awareness by exploring the attitudes and behaviour that impact on society’s perceptions of disabled people.
  2. Give a deeper understanding of the barriers that prevent disabled people from receiving a service of equality
  3. Improve communication skills thereby enhancing customer care.
  4. Raise awareness of the Disability Discrimination Act 1995 and in particular the duties imposed on service providers.

This course has enabled us to incorporate into our own induction and training programme greater awareness and skills for providing hospitality to any guest with specific needs.

Signed: Justin Baird-Murray
Position: Managing Director
Date: 3rd Jan 2012

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